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I have had enough of 4wheelparts lack of service. They only slime you when you buy their stuff for BIG $$$. I have spent a total of $5500 there and the service I get now to get my wheel replaced is none existant. Here is the letter I wrote to coporate management on 3/22/04 and never any response:
If you can help it, get your accessories from another more reputable store that stands behind the products they sell.
Dear Ladies and Gentlemen,
I had purchased Qty. 4 P/N 249-68627H Outback wheels on 2/22/03 invoice No. 28-054726-1 through 4wheelparts in Austin, TX, 7930 Anderson Square . Ever since I had one wheel that would not balance correctly. I was told by the 4wheelparts representative that my tire had a "heavy spot".
I had called Weld racing customer representative about this issue and was told to go back to 4wheelparts where I had purchased the wheels.
The 4wheelparts Austin representative insisted my tire was uneven that would cause the uneven balance. So I believed it.
I went to Discount Tire on 11/13/03 where I had purchased my tires BF Goodrich A/T 265/75 R16. They performed a "ride matching" test to look for heavy spots within the tires. They had determined that one wheel was bent and could not be balanced correctly.
Attached is a copy of the report.
I have tried to get 4wheelparts Austin acknowledge the bent wheel but they still insisted on a tire issue.
One year has passed now since I first purchased the wheels and I'm still with one bent wheel that I cannot put to the front due to bad and unsafe driving condition. I paid a premium price for these wheels, expecting to get premium quality wheels as advertised by weld racing.
I'm asking you to please contact me to resolve this issue, so I can have great quality Weld Racing wheels.
I had contacted weld racing again on 3/22/04 by e-mail and phone and was told to contact you to resolve this warranty issue, since you would need to contact weld racing then how to return the bent wheel.
I would like the bent wheel to be replaced with a new one, so you can send the damaged wheel back to weld racing.
Below is the e-mail correspondence I had with weld racing.
Thank you,
Best regards
Daniel
If you can help it, get your accessories from another more reputable store that stands behind the products they sell.
Dear Ladies and Gentlemen,
I had purchased Qty. 4 P/N 249-68627H Outback wheels on 2/22/03 invoice No. 28-054726-1 through 4wheelparts in Austin, TX, 7930 Anderson Square . Ever since I had one wheel that would not balance correctly. I was told by the 4wheelparts representative that my tire had a "heavy spot".
I had called Weld racing customer representative about this issue and was told to go back to 4wheelparts where I had purchased the wheels.
The 4wheelparts Austin representative insisted my tire was uneven that would cause the uneven balance. So I believed it.
I went to Discount Tire on 11/13/03 where I had purchased my tires BF Goodrich A/T 265/75 R16. They performed a "ride matching" test to look for heavy spots within the tires. They had determined that one wheel was bent and could not be balanced correctly.
Attached is a copy of the report.
I have tried to get 4wheelparts Austin acknowledge the bent wheel but they still insisted on a tire issue.
One year has passed now since I first purchased the wheels and I'm still with one bent wheel that I cannot put to the front due to bad and unsafe driving condition. I paid a premium price for these wheels, expecting to get premium quality wheels as advertised by weld racing.
I'm asking you to please contact me to resolve this issue, so I can have great quality Weld Racing wheels.
I had contacted weld racing again on 3/22/04 by e-mail and phone and was told to contact you to resolve this warranty issue, since you would need to contact weld racing then how to return the bent wheel.
I would like the bent wheel to be replaced with a new one, so you can send the damaged wheel back to weld racing.
Below is the e-mail correspondence I had with weld racing.
Thank you,
Best regards
Daniel
shyco:
