Scg.
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Sorry for taking so long to update you all. I have tried to type it all out on my phone but it froze, and I lost it all.
So anyway, I called SCG on Thursday and I was transferred to Carrie and I told her that I had some new & unused product that I would like to return and get my money back. She asked why and I explained that I do not want to use this product, and also due to your business decisions. I was then told that their business decisions have no bearing on the product and that they still work the same, which obviously they do! But I still want to return them predominately since I just haven't used them in two months. I was given the option to ship them back at my expense and then once they were received she would see what she could do to help me.
The next day I called back again and decided I did want to return the stuff but since I am close enough to them to drive I would rather take them in person and handle the refund same day, seems simple, right? So I was transferred to Matt, VP of SCG. Explained my situation again but this time letting him know I had found another company that I wanted to use, also I wanted to bring them up in person. He asked me to email a list of what I wanted to return and why, which I did. His response was that I would be able to bring them up in person however my money would be refunded in 2-3 weeks and the brand new pad that is sealed in the package is not returnable along with towels.
I called him, and was met with a standoffish attitude. Questioned again why I wanted to return these items. I told him flat out that 2-3 weeks is not going to fly. I am well aware how credit card processing works, as I use it at work daily. I want to return my items in person and I want a check cut at that moment. He said that they aren't a store and really started being condescending and outright rude. I told him I know you are a major corporation and I get that you may not have cash on hand, but I know damn well someone can write me a fkn check! We went back and forth until the point we were yelling back and forth, I said I wanted to speak to someone above him, Tim to be exact! He told me that he is the CEO of them company and doesn't have time to deal with me, the policy is the policy! I am apparently the only one in the history of their company that has had an issue with it, after which he hung up on me!
I called back immediately and was transferred to Carrie (Tim's Daughter) and she told me that I was not going to be able to get around Matt and the policy and that I had no choice. From there she also tried telling me that they are not a store, which I find odd to me as they do sell product? Apparently she has herself returned items to retailers and its taken over a month to get refunded. I got pissed and told her that this was not going to fly, i will be bringing the stuff back and I want a refund in 2 business days or I will be filing a credit card dispute on their supposed money back guarantee. Which is right when she told me "well that just goes to show what kind of person you are, a liar" Told her to have a nice day and hung up.
I emailed Tim Miller, the man himself. I got a much more pleasant response. He agreed that 2-3 weeks is way excessive. He explained their return policy, apparently they do not get many returns and they get processed manually, which twice a month refund checks are sent out. I was offered to schedule a meeting with Karienne, she would process the check and would have it waiting for me to pick up.
I am still blown away by the incompetence that runs SCG, I do not know if Tim is hands off or what? I have never had the experience that I did with Matt and Carrie with any retailer or vendor I have ever dealt with. I'm a pissed off customer, with what I feel are not unreasonable demands that I expect you to fix. We are talking about brand new product, not half empty crap. Also after my exchange with Matt and or Carrie, my account was deleted from their forum more than likely to prevent the spread of how I was treated.
So anyway, I called SCG on Thursday and I was transferred to Carrie and I told her that I had some new & unused product that I would like to return and get my money back. She asked why and I explained that I do not want to use this product, and also due to your business decisions. I was then told that their business decisions have no bearing on the product and that they still work the same, which obviously they do! But I still want to return them predominately since I just haven't used them in two months. I was given the option to ship them back at my expense and then once they were received she would see what she could do to help me.
The next day I called back again and decided I did want to return the stuff but since I am close enough to them to drive I would rather take them in person and handle the refund same day, seems simple, right? So I was transferred to Matt, VP of SCG. Explained my situation again but this time letting him know I had found another company that I wanted to use, also I wanted to bring them up in person. He asked me to email a list of what I wanted to return and why, which I did. His response was that I would be able to bring them up in person however my money would be refunded in 2-3 weeks and the brand new pad that is sealed in the package is not returnable along with towels.
I called him, and was met with a standoffish attitude. Questioned again why I wanted to return these items. I told him flat out that 2-3 weeks is not going to fly. I am well aware how credit card processing works, as I use it at work daily. I want to return my items in person and I want a check cut at that moment. He said that they aren't a store and really started being condescending and outright rude. I told him I know you are a major corporation and I get that you may not have cash on hand, but I know damn well someone can write me a fkn check! We went back and forth until the point we were yelling back and forth, I said I wanted to speak to someone above him, Tim to be exact! He told me that he is the CEO of them company and doesn't have time to deal with me, the policy is the policy! I am apparently the only one in the history of their company that has had an issue with it, after which he hung up on me!
I called back immediately and was transferred to Carrie (Tim's Daughter) and she told me that I was not going to be able to get around Matt and the policy and that I had no choice. From there she also tried telling me that they are not a store, which I find odd to me as they do sell product? Apparently she has herself returned items to retailers and its taken over a month to get refunded. I got pissed and told her that this was not going to fly, i will be bringing the stuff back and I want a refund in 2 business days or I will be filing a credit card dispute on their supposed money back guarantee. Which is right when she told me "well that just goes to show what kind of person you are, a liar" Told her to have a nice day and hung up.
I emailed Tim Miller, the man himself. I got a much more pleasant response. He agreed that 2-3 weeks is way excessive. He explained their return policy, apparently they do not get many returns and they get processed manually, which twice a month refund checks are sent out. I was offered to schedule a meeting with Karienne, she would process the check and would have it waiting for me to pick up.
I am still blown away by the incompetence that runs SCG, I do not know if Tim is hands off or what? I have never had the experience that I did with Matt and Carrie with any retailer or vendor I have ever dealt with. I'm a pissed off customer, with what I feel are not unreasonable demands that I expect you to fix. We are talking about brand new product, not half empty crap. Also after my exchange with Matt and or Carrie, my account was deleted from their forum more than likely to prevent the spread of how I was treated.
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11,140 Posts
Im leaning this way until someone can produce a return policy by SCG.
If there is an unconditional money back guarentee why wouldnt I try to take it back? Time wasn't the issue, at least I was never made aware it was.
Basically out of nowhere let Dylan go, I had issues and wanted to return product, was given the run around and treated like shit. My login was terminated for no reason
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11,140 Posts
"When used as directed, if this product isn't the best you've ever tried, give me a call and I'll personally buy it back"
But there is a condition, technically - You never tried it. You tried to return stuff after having it for 2 months simply because you hadn't had time to try it.
I would also tell you to plzgo. I can understand you wanting your money back because you may never use the product or whatever but SCG has 0 obligation to take your stuff back.
So then why don't they just say that and stop giving me the runaround, the polishes are the only ones that are two months old, not everything I want to return.
Yes technically speaking I did not try it, but I want to return it, they can sell it to someone that wants it.
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11,140 Posts
I have no idea why they don't just say that.
Return policies are something derived by corps to prevent headaches in the future - say like this situation. Non-Defective products return policies by any company are a gesture of good faith. Don't get this confused with trying to return something that is broken or otherwise doesn't work as advertised in which case said seller has an obligation to exchange your product or give you your money back.
But returning something simply because you don't need it, well, the company can just as well tell you to eat shit. Even more so after you told them you didn't like their business practices - which really means you admitted you'll never buy from them again.
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9,886 Posts
Its not Adams, Will....and u know why ur returning it...only cuz DVK issue. You were happy as fok with the product before and now all of a sudden u wanna return it. You did same with adams stuff :shrug: Just sit and wait for ur money, srsly...no need to blame them when its standard operating procedure.
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5,097 Posts
this, Id be upset about it too, i am actually, but i would just not buy anything else from them and leave it at that
I just don't see how it's standard operating procedure, I mean maybe for them but there is no way a company seriously would take that long to issue money back?
Not really blaming them, I'm more pissed off with how it was handled.
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60,094 Posts
When i was at Toyota we would mail out refund checks on the 15/30th. Unless paid cash.
Kind of surprised at that really.
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5,097 Posts
you're completely right and i totally agree with you man, but its what , 12 bucks? let that company go down the drain and be a no one once again stuck at the auto parts store with their decisions and customer service.
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60,094 Posts
receipts gotta match up, be found. Find the charge, reverse charge, file new paperwork and issue refund. its not all instant.
If you want it instant, file a CC claim like i did. Got refunded in under 24 hours after Matt basically told me to stick it.
Joined
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9,886 Posts
its standard for them, its their policy :shrug:
there is no government mandated refund period for this kinda deal...if it was a rental deposit, then by law they have 30 days...but even 2-3 weeks is within the 30 days the landlord has to refund the money. You sat on the product for a while and expect on the spot refund, doesn't work that way.
Really seems like ur being unreasonable here, DEMANDING they deviate from their procedures and accommodate you only because of the DVK problem. ONLY because of that....not cuz u tried it and didn't like it. Even if u tried n didn't like, it would still take 2-3 weeks. Seems to me like they are doing u a favor and accepting the return even if u didn't like it.
IDK about ur business but I wouldn't give refunds based on buyers remorse. Im not buy from SCG any more and I wont recommend them, but Im not returning my hydroseal 1.0 bottle just cuz of DVK ordeal.
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13,321 Posts
MMMMMMM Hydroseal :insane2:
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